At Betnet Store, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard it.
1. Information We Collect
When you place an order, make an inquiry, or interact with our website, we may collect personal information such as your full name, email address, phone number, and physical delivery address. We only collect information that is strictly necessary to fulfill your orders and provide you with an excellent shopping experience.
2. How We Use Your Information
The information we collect is primarily used for order processing, logistics, and delivery coordination across Kenya. We may also use your contact details to provide customer support, send order updates via WhatsApp or SMS, and notify you about critical changes to our services. We do not sell, rent, or distribute your personal data to third-party marketing agencies.
3. Data Security and Protection
We implement stringent technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. Only authorized personnel involved in processing your order have access to your details.
4. Third-Party Service Providers
We may share your delivery address and phone number with trusted third-party courier services (such as G4S or Fargo Courier) solely for the purpose of delivering your purchased printers and cartridges. These partners are strictly prohibited from using your data for any other purposes.
5. Your Rights and Contact
You have the right to request access to or deletion of the personal data we hold about you. If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our support team.